Shipping and Returns
USA Shipping
Fees
* Free shipping on orders over $100
* $12 on orders between $76 and $100
* $10 on orders under $75
How long does USA shipping take?
Orders will be shipped via USPS, UPS, FedEx or DHL depending on the destination.
Most of our orders are shipped 1-3 days from purchase. Once your order is shipped, we estimate you will receive your order within 5-7 business days of its ship date. If you need your item(s) sooner, please contact our customer service at store@cuckoob.com for options.
Once an item is shipped, we are no longer responsible. We do not refund for packages lost in transit. We are unable to refund or replace stolen packages or any un-retrieved packages that have been confirmed as delivered.
Once an order has been shipped from Cuckoo B, it may be left unattended at the delivery address. If you would like a signature requirement please let us know at the time of your order to store@cuckoob.com.
How do I return my order?
Email our returns department at store@cuckoob.com for a return authorization number. Please write this authorization number on your original packing slip and mail the items in a prepaid package to the address in the USA provided along with the return authorization number.
Must be postmarked within 7 days of the original shipping date and should be shipped back to our returns department in a prepaid package. We will not accept CODs. All merchandise must be returned unworn, unwashed, in their original condition with the price tags intact along with the original invoice/receipt. Once received and verified by our returns department, a store credit will be issued for the full amount of the purchase, excluding the original shipping costs. Refunds are processed within 14 days after we receive the returned merchandise. You will receive a confirmation by email once your store credit is issued.
PLEASE NOTE: Items purchased on sale or with a promotional offer are FINAL SALE and are not eligible for return. International orders are not eligible for return. We have the right to deny returns if the merchandise returned does not meet our return policy requirements. We recommend that you send the package back to us via traceable carrier and insure the full amount of the merchandise you are sending back to us. We are not responsible for missing packages. If you have any questions regarding returns, please email store@cuckoob.com.
My return was processed but why wasn't I refunded for my shipping charges?
For return orders shipping charges are not refunded unless the original item shipped was damaged or the item shipped was incorrect.
International Shipping
Fees
* Free Shipping on orders over $200
* $12 on orders between $100 and $199
* $10 on orders under $100
How long does international shipping take?
Cuckoo B is a United States based company. We ship packages to international destinations through our local postal service (USPS First Class Package International). Most of our orders are shipped 1-3 days from purchase. Once your order is shipped, we estimate you will receive your order within 15 business days of its ship date.
PLEASE NOTE that due to impacts related to the COVID-19 pandemic and other unrelated service disruptions international packages sent through USPS can take much longer to process through customs and process centers. Unfortunately this is a situation we cannot control. If you need your item(s) sooner, please contact our customer service at store@cuckoob.com to arrange DHL Express 2-5 days service for an extra fee.
Once an item is shipped, we are no longer responsible. We do not refund for packages lost in transit. We are unable to refund or replace stolen packages or any un-retrieved packages that have been confirmed as delivered.
Please ensure your delivery address is correct and secure: We are not responsible for items not received due to an incorrect or an incomplete shipping address. Items marked undeliverable due to an incorrect shipping address will be reissued if and when they are received back and will incur a re-shipping fee.
Taxes and duties
Upon arrival to the destination country INTERNATIONAL ORDERS MAY BE SUBJECT TO DUTIES AND TAXES BILLED BY THE DESTINATION COUNTRY’S CUSTOMS DEPARTMENT. The recipient must bear any additional charges for customs clearance, we have no control over such charges and cannot predict what they may be. We are not responsible for customs or transit delays.
How do I track my order?
Once your order ships you'll receive an email confirmation from us with a tracking number and link to the carrier's tracking page. It may take 24 hours for tracking updates to appear.
PLEASE NOTE once the parcel leaves the United States through USPS it is then transferred to your governments postal service. This means the USPS no longer receives status changes like a private service (FedEx, UPS, DHL) would. Once your parcel has reached the country from where the order was made we will no longer be able to provide status changes or tracking information. We recommend that once your package enters its destination country you use the same tracking number to track your order through your local's post office website or office.
Can I return my order?
Orders that are shipped to international destinations are not refundable under any circumstance and become the sole responsibility of the customer once the shipment has left our packing facility.
We'll make exceptions for defective items. Email our returns department at store@cuckoob.com for a return authorization number. Please write this authorization number on your original packing slip and mail the items in a prepaid package to the address in the USA provided along with the return authorization number. Our USA online return policy applies in the case of defective items.
By choosing the international shipping option, you agree that you have read and understood this policy.